Real people, honest answers

Real people. A little help when you need it.

Have a question about an order, a flavour or where to begin? Send us a message. Keely usually looks after WhatsApp, with Mark on hand too - no call centre, just us.

WhatsApp us Send us a message
Mark and Keely smiling together by the river
Answers, plainly

Questions we hear most

Why do I need to register to see prices?
HerbaOnline is an Independent Herbalife Member shop. Customer pricing is for registered accounts so we can look after you properly. Registering is free and takes about a minute - no card needed.
How do I sign in?
Use a secure email link, or your password if you have set one. Member codes from older accounts still work. If a link does not arrive, check Promotions, Spam or Junk before requesting another.
How do I place an order?
Browse the shop, add products or packs to your cart, then check out. You can pay by card, PayPal or Klarna. After payment we process the order and send a confirmation to your email.
How quickly do you dispatch orders?
HerbaOnline orders are dispatched within 24 hours. That is fast order processing from our UK shop. Delivery time after dispatch depends on the carrier and your address.
Which payment methods do you take?
Card (Visa, Mastercard, American Express) via Stripe, plus PayPal and Klarna. Checkout is encrypted. We never ask you to send card details over WhatsApp or email.
How does Formula 1 fit into a normal day?
Many people use a Formula 1 shake as breakfast or as one planned meal, then eat ordinary food around it. Mix it as the UK label says for that flavour. It is a habit tool, not a personality transplant.
What if I do not know which products fit my goal?
Open How it works and pick the goal that sounds like your week - breakfast, weight management, training, busy days. Each guide recommends real products from this shop. If you would rather talk it through, message Mark & Keely on the Help page. We would rather you use one thing well than buy a cupboard you ignore.
What are HerbaPoints and how do I use them?
HerbaPoints is your loyalty balance. Paid orders earn points. Signed-in customers can spend them in the cart, up to 50% of eligible products (delivery excluded). 200 HerbaPoints are worth £1. Open My Account → HerbaPoints to see your balance.
How does the 30-day money-back guarantee work?
Herbalife offers a genuine customer 30-day money-back / satisfaction guarantee from when you receive the product. If something is not right, contact us with your order number and what happened. We will talk you through a refund or exchange. App subscriptions and personalised supplements are excluded on Herbalife’s own policy - that is not what we sell as everyday shop items.
What is the fastest way to reach you?
WhatsApp is normally the fastest. The Help page also has a contact form and info@herbalmail.com. Include your name, the email on the account, and an order number if you have one. We reply quickly - including at weekends.
See all questions How Herbalife works

Find your starting point

Not sure which products or routine might suit you? Start with your goal and explore practical ideas for your everyday life.

Explore How it works
Get in touch

Two easy ways to reach us

Reach us directly

Contact details

WhatsApp

Independent Herbalife Member · ID 2808450975

Who you are dealing with

Company details

Independent Herbalife Member

Mark Bruin
Official Herbalife Member
Herbalife Member ID: 2808450975

Registration details

VAT No
NL002198343B76
Company Reg. No
08132353

United Kingdom

European Business Centre
Riverside View - Thornes Lane
Wakefield, WF1 5QW
United Kingdom

Netherlands

Hanzeweg 31
7418 AV
Deventer,
the Netherlands
Write to us

Send us a message

Fields marked are required.

Used only for this message. It does not change your account email.

Only needed if your topic above is about an order.

A hint for us only. It does not prove the order is yours.
Make it quicker

A few things that help us help you

Have your order number

Writing about an order? Add the number and we will find you straight away.

Check junk first

Missing a sign-in email? Look in Promotions, Spam or Junk first.

Choosing products

Not sure what fits your breakfast, training or routine? Start with How It Works, then use the product pages for ingredients, directions and flavours.

Track your order

We dispatch within 24 hours. Tracking is in My Account or your dispatch email.

No question too small

A little help, whenever you need it

You don’t need to know exactly what to ask. Tell Keely what’s on your mind - a product question, an order or a little help getting started. Mark can help too, and we’ll take it from there.

Talk to Keely (or Mark) Email us instead